hi, paypal have got back to me and said the buyer can cancel payments paid to inactive email accounts and then they can purchase the item again.....or not.
Thank you for contacting PayPal regarding payments that are not showing
on your PayPal account.
Upon checking the account, it is showing that there is a possibility
that the email address linked to the items that you sold on eBay is
still the old email that is not linked on your PayPal account. Since
the email address is not linked on your PayPal account the system cannot
recognise the payments that were sent and leaving the payments unclaimed
or pending. Please note that to receive payments, you should make sure
that the email address on your eBay account, PayPal account and eBay
listings are the same. The procedure will be long and complicated but
will surely rectify the concern.
First, check where or what email address the payment was sent.
Here's how to find the email address that was used in your eBay listing:
-Find the item you sold and click 'Sell a similar item' under 'More
Actions'.
-Go to the section 'Decide how you'd like to be paid', which displays
the email address where the payment was sent. (Please take note of the
email linked to the item sold)
*If the email address is active, please add and confirm the email
address on the PayPal account.
Add the email address to your PayPal account, follow these steps:
1. Log in to your PayPal account at www.paypal.co.uk
2. Click ‘Profile’ near the top of the page.
3. Click ‘Email’ in the ‘Account Information’ column.
4. Click ‘Add’.
5. Enter your email address and click ‘Save’.
Confirm the email address:
1. Log in to your PayPal account at www.paypal.co.uk
2. Click ‘Profile’ near the top of the page.
3. Click ‘Email’ in the ‘Account Information’ column.
4. Select the email address that you want to confirm.
5. Click ‘Confirm’.
After clicking on 'Confirm:
1. Log In to your email address inbox and open the message from PayPal.
2. Find and select the link reading "Click here to confirm your
additional email address."
3. A new window will appear. Enter your PayPal password and click
"Confirm"
*If the email address is inactive, please contact the buyer and ask the
buyer to cancel the payment and then send an invoice directly to your
buyers PayPal account to instantly receive the payment on your account.
I have provided instructions below on how the sender of the payment can
cancel the payment made on a different email address.
1. Log in to your PayPal account at http://www.paypal.co.uk/
2. Click on 'History' near the top of the page.
3. Select 'Payments Sent' from the drop down menu.
4. Select the dates by using the date boxes and click 'Search'.
5. Click 'Cancel' in the Action column of the unclaimed transaction.
Note: You may only cancel a payment that has a status of 'Unclaimed' and
has a 'Cancel' button in the action column).
The funds from the cancelled payment will be returned original payment
source.
To use your PayPal account to send an invoice, please follow these
steps:
1. Log in to your account at www.paypal.co.uk
2. Click on ‘Request Money’ near the top of the page.
3. You can choose to ‘Create an Invoice’ by clicking on this option near
the top of the page.
4. Choose ‘New Invoice’ from the ‘Select Template’ drop down list and
click ‘Continue’ to start using the invoice tool.
5. Complete the form with the requested information and click
‘Continue’.
6. Review the confirmation screen and click ‘Send Invoice’.
The recipient will receive an email informing them of your request for
payment which contains a link. After clicking the link, the recipient
can log into their existing PayPal account, sign up for a new account or
enter their credit card information to pay the money request. Once the
recipient pays you, the money will appear in your PayPal account
balance.
Thank you for choosing PayPal.
Yours sincerely,
Joms
PayPal
hope this helps..........
