pending payment

[lauren12322]

Its been 21 days since I received payment and they received the goods over 2 weeks ago, Where is the money according to paypal conditions the latest I should of received it is no later than today, also why are my payments even still being held for 21 days after using paypal frequently and with no problems or bad feedback? Lauren.

[sirhugo · Accepted solution]

your payments are held for the first 90 days after your first ebay sale. if its been more than 90 days then your ebay stats must be too low to recieve instant payment. if this is the 21st day, the hold will be released tomorrow as it is released on the 22nd day. If its been more than 22 days you need to phone them and get them to manually release your payment.

[mjwtowanda]

Payments  received to an email with a typo how do you clear these payments to my paypal account??????????? 

does anybody have a solution

[kernowlass]

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.