We're sorry, we can't add this card. Please try adding a different card to your account.

[JacekTomek]

Guys what should i do ? Im scared

So i was trying to add a DEBIT/CREDIT card to my paypal account , it was asking for the 4 letter code that i recieved on my bank account so i typed it in and kept retyping it thinking i was misspelling something wrong. Little did i know it said one more chance or else card will be blocked ... now i try to type in the details of my debit card and it says "We're sorry, we can't add this card. Please try adding a different card to your account."

PLEASE SOMEONE HELP 😞

[kernowlass · Accepted solution]

Contact customer services and ask them to re-set the card and re-send the code.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[JacekTomek]

Thanks alot for the help 🙂

But is there any possible way i could sort this out without CALLING/PHONE COMMUNICATION ?

[kernowlass]

Yes its in the last paragraph in my post above ie twitter or facebook.

[JacekTomek]

Thanks. Is there any chance you could just delete my paypal account or just reset it ?

[kernowlass]

You would not want me anywhere near your paypal account as i don't work for paypal  

This is a user to user help forum and not customer services.

Hence my title is "volunteer", I am just an ebay seller that helps out on here with other ebay sellers.

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.