Supplier has not received payment

[krissf]

I paid a bill on 5 August and was contacted today by the supplier to tell me the Paypal payment hasn't been received at their end. 

I had enough funds in my account and there is no sign of a problem with the transaction on my account.

They have asked me to check the payment with Paypal. What do I do now?

[kernowlass]

What does it say next to the transaction in your paypal account??

1. Unclaimed.

2. Pending.

3. Unclaimed with a cancel option.

4. Completed.

If completed then send your seller the transaction i.d. of the payment. You can get it by clicking on the word "details" next to the transaction and scrolling down to the transaction i.d. 

[krissf]

It says completed - I sent them a screenshot of the transaction details with the ID attached and they still said it hadn't turned up.

To be frank, I don't think the problem lies with Paypal, given a couple of things that have happened in the past. But I need to do due diligence and check before getting back to them.

Thanks

Kriss

[kernowlass]

One more thing...........double check the email address that they use with paypal and make sure there was not a spelling mistake........even a misplaced dot may make the payment go elsewhere.

If its all ok and they still say its not arrived i would be very surprised that they are correct !!

Then how did you pay? 

Send money > goods or

Send money > family / friends?

[krissf]

This is a small bill for goods/services (ie, they pay the fees!) which I pay manually most months and their email address is in my contacts list, has been for ages. I don't type it in, just select it, so if it's wrong I would have found this out about a year ago.

I'll get back to them and ask them to check again.

Thanks

Kriss