My ebay account says payment recieved. I have received an email from Paypal saying funds received but it is not showing in my account. Anyone else experienced this and can advise?
I have been sent an email telling me I have received payment for an item but I can't find the transaction I have a reference number that is not recognised.
Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.
Advice is voluntary. Kudos / Solution appreciated.
Paypal has also eaten a payment, they can't blame E-bay as it is a direct payment through our website. The email came in saying it had been paid (by a known and trusted customer) , I logged in and no funds. Tried again next day still no funds. I have received funds from other payments since, but still no sign of this one.
Welcome to the Community Forum! I'd recommend contacting the buyer whose payment isn't showing in your account, and asking them to check the status of the transaction from their side.
If the payment shows as 'Completed' to the same email address as the one which is registered on your PayPal account, we can look into it once you've contacted Customer Support directly.
