Payment was initiated?

[sarah2303]

Hi, i sold an ebay item and the payment indicates the following status and i dont know how to solve the issue so i can post the ebay item i sold to the buyer!

Payment was initiated on 16-Sep-11 and is being processed through PayPal.

HELP PLEASE

[wendy1980]

Hi did you sort this problem? I have the same thing showing on something that I sold yesterday, I have never seen it before and not really sure what it means? I cant post the item as there is no transaction showing in paypal. Thanks Wendy

[bluecoat1]

Hi all, The last 2 items I sold had the same problem, Email said the payment was intiated, but never showed up in my account. turns out that suddenly Paypal was trying to pay the money through an Email address I haven't used for a couple of years. Buyer had to reclaim the money and pay it through the right account. any suggestions as to how to get Paypal to get their act together.

bluecoat1

[PayPal_Siobhán]

Hi there bluecoat1,

The reason the payments did not come through to PayPal was down to the fact that the email address payments were sent to was not registered on your PayPal account.

Therefore the problem lies with your eBay account and old email address still being registered here. To avoid this happening in future always double check your listing before advertising an item and make sure the correct email address is being used.

Siobhan

[PayPal_Siobhán]

Hi there sarah2303,

When you see this it’s because the payment was sent to an email address that is not confirmed on your PayPal account.

Either it’s an old email address that was added to your eBay listing or the buyer used the send money tab to send the payment and made a small spelling mistake.

Here's how to find the email address that was used in your eBay listing:

1. Find the item you sold and click 'Sell a similar item' under 'More Actions'.
2. Go to the section 'Decide how you'd like to be paid', which displays the email address where the payment was sent.

If you aren’t sure where it was sent, see if the buyer can cancel it and re-send it to the correct email address.

Siobhan