Payment received but not showing up onPaypal balance

Ridzzz9
New Community Member

Hi

 

I Sold an item a couple of weeks ago and the buyer has made the payment and transaction has been completed. However, the payment won't show up on my PayPal balance yet two other payments I have recieved from selling two other items are showing up the total sum on my PayPal balance. I'm confused as to why that payment isn't showing because I can't withdraw it!

 

Thanks 

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