Payment pending

[Lolev]

Hi can anyone help and tell me about payment pending.I've sold 2 items a month ago and payment is still pending, has anyone else had to wait this long and if so why is this. Does this mean i will not receive my payment.thanks.

[kernowlass]

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

[angelic-light]

Hi i have tried 6 times to change email address on listing page.Ok while on the page but as soon as i leave it goes back the same.Cant get the payments made to me

[PayPal_Sophie]

Hi angelic-light,

I'm sure you've already tried this, but I'm providing the steps to update your eBay email address below:

1. Go to www.ebay.co.uk and log in to your account.
2. Click ‘My eBay’ near the top of the page, and then click ‘Account.’
3. Click ‘Personal Information.’
4. Under ‘Email and Contact Information,’ find the email address you want to update and click ‘Edit.’
5. Enter your password and click ‘Sign In.’
6. Enter your new email address twice, enter the security code, and click ‘Continue.’ 

If you can't update the email on a listing you've already put up, you may need to contact eBay directly for assistance, or remove the listing, and then re-add it. Hope this helps!

Thanks,

Sophie

[kernowlass]

Can i just add a bit as there are some more tips here >> as you have already been told you can't change an ended listing.

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.
If you can add and verify it then the payments should come through.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.