How and why can a payment be unclaimed

lovelynatalie
New Community Member
1 REPLY 1

PayPal_Wayne
Moderator
Moderator

Hi there lovelynatalie,

 

If the status of your payment is 'Unclaimed', the recipient has either not accepted or not received this payment.

There are several possible reasons why this payment is 'Unclaimed':

1. Recipient has not yet opened a PayPal Account.
2. Recipient has not confirmed their email address.
3. Recipient has not registered the same email address to their PayPal account that you have sent the payment to.
4. The recipient has not chosen to accept or refuse the payment.
5. The recipient’s email address was entered incorrectly when payment was sent.

Wayne

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