Help closing an old account and getting my new one verified!!

[Lindsaylou2703]

Hi Guys,

Well , where do i start...

This is a last ditch attempt to sort out my account status.

I have just opened a new account with Paypal ready to sell some items.

I tried to verify my account but recieved a message stating that my bank details are already registered on another account.

I had a 2hr converstation with a lady on Customer services helpline who searched my details and eventually found out that i had previously registered my details - We are talking years ago at a previous address - and that my bank details were still registered on this OLD account.

I tried to close this "OLD " account but encountered problems.

I managed to ascertain details of this old account. So i know what the email address details are and what address details it is registered to...

but the email address i originally set this up with is now closed. ( Because i havent used it for years )

I do not know my paypal password for the old account.

I cannot supply Paypal with a recent letter to confirm that i lived at this address as it was my mom's address and i havent lived there for about 6 years.

I cannot get paypal to email my password to the registered address for the old account as it dos not exist anymore...

All i want is to close the old account so i can add my bank aacount details to my new PP account!!!

Im stuck with a paypal account i cant use at the moment... HELP!!

Thanks LL 

[sparkymcd]

Sorry but all you get is the same old questions about security questions and card numbers lost in the mists of time.

If there was a contest for the worst customer service system (not the people) paypal would win hands down.

And yes I know ultimately it is my own fault but then no one's perfect are they?

[Alethea]

How right you are! It took me three days and being passed from pillar to post to try to sort out this problem. Finally I managed to speak to a lovely man who knew exactly what he was doing. I am now awaiting my password to arrive via post from America. This is last resort though. If this password doesn't work or I don 't receive it- what next?

[Lordy100]

Telephone number was useful and answered relatively quickly

The assistant informed me that I would need to:

Fax a utility bill with old address

Fax a utility bill with new address

Explain why I needed to close account,.

I did ask why I couldn't just scan and send to email address, apparently they do not accept this.

Onward and upward I'll just have to find all the historic info.