Direct Debit Mandate

[Stephen_S_274]

Hello,

Over the last two months when reading my bank statement there has been a few payments going out to paypal saying 'Direct Debit Payment to Paypal Payment REF *************, Mandate ****'

The Payments have been strange amounts, for example this month there was ones for, £1.20, £1.49, £5.23 and £11.25

But the strange thing is that the £5.23 was refunded to me on the same day. All of these payments out to paypal all have happened within 3 days and i have checked  my paypal account and i havn't bought anything for these amounts during these days and i dont have any direct debits set up. Could i be hacked? or what is it? please help.

P.S all '*' are numbers and letters that i have removed for security 

[kernowlass]

Change your passsword NOW and contact customer service via contact us bottom of any paypal page.

[tomwolf]

Hello,

I have a same issue,

they toke 2 time money ( 8,45 euro) from my account without any infoming also

they build one  auromatic payment in my bank account who can automatikly transfer money with the name of:

Paypal Europse S.a.r.l. et Cie S.C.A

but i was able to block that **bleep** payment  and asking to force re payment.

i think its happend when i bought one cheap laser pen using eBay  from the Chinise  seller .

should chqnge the bank card and paypal pass i think its resolve the problem

tom

[szaszek]

Hello.Can I refresh this topic? I have same problem.I just check my bank statement and i was charged from PP 

02/11/2015 PAID TRANSACTION DIRECT DEBIT PAYMENT TO PAYPAL PAYMENT REF 5YJ*****Z22, MANDATE NO 00**   £10.00

my problem is that i didnt buy anything for that sum of money.This transaction does not appear on PP account.I already change my password couple days ago and today i was charged that.Could some one explain me that ? I try to contact with PP via email but they seems not to respond...

[PayPal_Sophie]

Hi szaszek,

Thanks for posting on the Community Forum and sorry to hear about this.

As advised previously, we would definitely recommend changing your account's password and security questions straight away, and reporting the transaction in question from your registered PayPal account. Here's how to report an issue to us:

1. Go to www.paypal.com/uk and log in to your account.
2. Click Resolution Centre near the top of the page.
3. Click Dispute a Transaction.
4. Select 'Unauthorised transaction: I did not authorise a recent transaction.' and click Continue.
5. Follow the on-screen instructions.

We offer 100% protection on unauthorised transactions made using your account.

If you have any other questions at all, do let us know.

Thanks,

Sophie