Claming my payment!

[Donna-Ann]

Right need a little help! some one has purchased something off ebay from me, it has the trolley sign lit up so they have paid, but on the £ theres a hourglass saying payment was initiated on the 14th-oct and is being processed through paypal.....when i click claim my payment next to it obviously it takes me to the paypal website but there is nothing saying claim money or nothing in my account..... i dint want to send this item out untill there is some money in my account....so hopefully some one can help me soon! Thanks!!

[EmmaB]

Hi, I am having the exact same problem and need help!! Which started on 15th October. I don't want to send anything out before receiving payment, I've let my buyers know whats going on. I also have the checkout complete sign and a timer icon where the money sign should be. 

There is a link from ebay saying 'claim my payment' and that paypal are processing the order and when I get redirected to paypal there is no evidence of any such thing! I've tried emailing paypal for help but thats no good, and phoning them up is impossible. Somebody help please!!!

[inukshuk]

Hi, I'm having the exact same problem, my e-mails tell me the payment has been made but it's not showing in my account! Do you have to upgrade your account to receive payments?

[inukshuk]

Hi, I'm new to all this but I think you have to upgrade your paypal account to receive certain payments ie from credit cards.

I 've just upgraded to a premium account and hopefully this will resolve the problem, just be careful because there are charges for receiving these types of payments, check it out in the FEES section at the bottom of the page.

Hope this helps 🙂

[Donna-Ann]

Hmmm i wounder what the situation is then with paypal because im not going to send the item out if i havent got money, but obviously they have paid so they will want there item pretty soon, but im going to be loosing out if i post the item!!! im pretty stuck on what to do,  i rang paypal up which is a international number and sat listening to a guy telling me to press buttons etc and got no where at all but obviously got charged at a high rate for my call!! if paypal doesnt sort things out i wont be using again at all......

[Donna-Ann]

By the way i did upgrade my account to the premium but still no money?? 😞

[sheliv]

I am having the exact same problem. Customer getting funny with me now. Customer said that my paypal account is coming up as unregistered!

[inukshuk]

Hi, I spoke to a guy at PayPal and found out I wasn't receiving payments because I had changed my e-mail address on the account!  Apparantly to get your payments the e-mail address on your account has to be the same as on your listing or the money goes to the wrong e- mail and you won,t receive it - so make sure that the e- mail address on your paypal account and the one on your listings on e bay are exactly the same. Hope this helps, I finally got my money :))

[sheliv]

I had an email from a buyer on Fri to say I have recieved payment. I then return from a weekend away today to find they have withdrawn funds. They tellme my accouunt is unregistered. I have logged into mmy account which say I am verified. HELP! I don't want negative feedback and I want this to be a smooth transaction but Paypal are messing it up!

[sheliv]

Can anyone help or advise me please?