Withdrawal has taken 5 working days so far & Paypal refusing to do anything about it

[Lollipop11]

I am having problems with withdrawals to my Santander account currently (was an Alliance & Leicester account).  It clearly says on the Paypal site that standard withdrawals take 2-3 working days.  I am now on the 5th working day and still no money.  Last time it took 4 working days - it seems to take a day longer each time. 

I requested payment on the morning of Thursday 1 September 2011 so the money should have cleared on Monday 5 September 2011.  It didn't.  I waited until today to call and was told by Paypal that the money was with my bank awaiting clearance.  I spoke to my bank and they told me that this is a complete and utter pack of lies and that they have no control over receiving payments - that they clear automatically as soon as they are received.  

I have received payments to this bank account previously without problems but lately they are taking longer and longer.  I am really angry that the Paypal call centre is refusing to help me in any way or even log my call as a complaint.  Everytime I speak to them they tell me to wait another day.  How many more days do I need to wait before I get my money?  If this carries on I will have to close my paypal account.  It is not fair - Paypal has taken its fees but I still don't have my money - money that is rightfully mine and money I need to pay for things.

[liam313]

hay i would like to know when my money is gonna be in my paypal account,  ive waitted 7 days now it says it will be in there on the 5th its the 5th today,so whats goin on!!!!!!....taken to looooong

[BigErn77]

Sorry to hear your situation, seems like everyone is in the same boat at the moment considering how many people on the forum are asking 'So where is my money..' etc.. this is the first and probably last time I`ll use this 'service'  as how hard can it be to send money to a bank account these days?   its been 6 days and I am yet to see any money in the bank..

[Lollipop11]

I feel like crying.  PayPal have refused outright to put a trace on the money for another two weeks.  Surely this can't be right?  I'm really panicking now as I have other withdrawals I have requested since and don't know if they're going to arrive either.  I don't understand how a company can get away with treating customers so badly.

[marts_uk]

i have a feeling my withdrawal is going to go down the same route!

[Lollipop11]

There is no good reason for this to have happened.  I have a verified business account and have been an account holder for 10 years.  I've had payments clear perfectly ok to my bank account in the week before this happened (albeit they took 4 days and not the prescribed 2-3).  If Paypal was a bank they wouldn't be allowed to get away with this sort of behaviour.

[Lollipop11]

Still nothing.  It has now been 9 days (7 working days) since I requested payment.  This is absolutely disgusting and Paypal have told me in no uncertain terms that they DON'T CARE!!!!! How's that for looking after a customer who has been with you for ten years. I am going to find a new payment provider asap after this.  

[dogmilk]

Guys, the only thing i can say is email ur complaint to complaint.info@financial-ombudsman.org.uk. There will be no point raging here as paypal will not do anything about it. I am waiting for my refund for 3 weeks now and what i was told is to wait as they are investigating. Come on, what kind of investigation need 15 working days? Such a simple transaction and process to go.

I have emailed to ombudsman regarding my case, how bad the service paypal is providing and playing with our money.

The more email we send, we more pressure they get.

Remember, PAYPAL is not a bank, so they are not regulated by any UK bank regulations. They have their own. Bear that in mind.

Thanks

[ukcoppi]

Any updates guys?

My last transaction took 3 days, but the last withdrawal was on 7th of September £290.00 still nothing as of this morning 14th September in my bank account.

Whats the longest yours has taken? can I expect this money or has it dissapeared in space?

[clarice]

i now have 3 pending withdrawal payments from 3 days ago, two of which i did as the 1-2 day transfers, ive never had a problem with withdrawals before this week and now i have no idea when i will get my money