Problems Withdrawing Money. (Constant Paypal Issues)

[SilentStorms]

Hello;

I've been having constant Paypal troubles ever since I signed up all those years ago. The problem that I am facing today and for the last week at least is a very very frustrating problem and I cannot even explain why it does this, so I'll try and explain it.

Basically I want to with draw x amount of money to my bank account; so once I have logged in I will follow this procedure;

I click on 'Withdraw' and are then greeted with the sort code and account number questions.

 - I fill in my sort code

 - I fill in my account number

 - I press then (Add Bank Account..) There is no other option for 'enter/proceed'

I am then greeted with another page which asks me for my full card number.

 - I enter my full card number, and again I press continue.

Once that happens I am then greeted with another webpage with the following error on it;

"Sorry, an error occured after you clicked the last link.

If you were in the process of buying something, or sending money to family or friends, we recommend you check both your PayPal account and your email inbox for a transaction confirmation after 30 minutes.

If you came to this page from another website, you may want to return to that site (we advise that you don't just use your browser's back button) and restart your activity.

If you stumbled upon this page from the PayPal website, simply click the PayPal logo in the top left corner to return to the UK home page and restart your activity. You might have to log in again.

If you wish to sign up to PayPal, please click the PayPal logo and then click the “Sign up” button."

This is getting extremely tiresome and extremely frustrating, nothing but problems with Paypal especially for issues such as this one, where I cannot see what is wrong at all.

[kernowlass]

You need to add and verify your bank account not your debit card.

So if you already have a debit card on your paypal account you can't use the same bank account as that card.

[SilentStorms]

Thanks for the reply, but I am still a little confused.

~ How do I verify my bank account now then? Because I only have one card and that's a debit card. PayPal do make things very confusing.

[kernowlass]

Well not sure how you do that if you only have the x1 bank account and same debit card.

You need to contact customer services and see what they can suggest. I don't work for paypal so my advice is not always up to date etc.

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[PayPal_Sophie]

Hi SilentStorms,

Welcome to the Community Forum! Sorry to hear about the issues you're having with connecting your bank account and the loop you're being caught in with this, it sounds very frustrating.

You should be able to add both your debit card and the bank that it's connected to separately on your PayPal account, as the debit card is considered to be a separate funding source to the actual bank as far as PayPal is concerned. We can use your card to make payments, but it's necessary to add the bank itself if you want to make a withdrawal.

As kernowlass has already advised, the best thing to do in this case would be to contact us directly, as it sounds like there's some kind of security check being presented when you're adding the bank. If you get in touch with Customer Support, we can try some manual options with you.

You can find our contact details by clicking on 'Contact Us' at the bottom of any page when logged in. Alternatively, you can contact us via Facebook (www.facebook.com/PayPalUK) or Twitter (@AskPayPal) for assistance.

Looking forward to hearing from you,

Sophie

[rach7256]

All this information would be great if the link to the facebook page worked! yet another frustration when trying to sort out paypal issues! why call an expensive number when there's supposed free online help?! they need a live chat service

[kernowlass]

@rach7256

Its a FREE number from any UK landline.

As for Facebook > just log in and put paypal in search.