Removing Postal Addresses

petra798
Contributor
Contributor

I seem to be unable to remove erroneous postal addresses (there are about 10 versions of the same address when I place an order via Paypal) and I want to remove them. This seems to be impossible, as there is no way to do this via the settings and there is no longer a profile button.

HELP PLEASE! I just paid next day delivery for a parcel which was missed as it was sent to the wrong postcode!!!!!!

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2 REPLIES 2

NIntyuk
New Community Member

I am also having issues updating my addresses, It does not do anything when I click the save changes button

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PayPal_Rachael
PayPal Employee
PayPal Employee

Hi petra798 and NIntyuk,

 

Welcome the community forum and thanks for posting.

 

What I would recommend is this case is getting in touch with our customer service team. There may be addressed added when you used PayPal on sites that require you to enter an address with them. If that is the case you will only be able to remove the address with the site itself but we can remove it for you. You can send us an email by clicking 'help and contact' at the bottom of the PayPal page. You can also reach us on Facebook www.Facebook.com/PayPalUK or on Twitter @AskPayPal .

 

I hope this helps.

Rachael

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