Opting out of 'recent transactions' email

[SR_Penny]

Over the last few months I've begun receiving monthly emails from Paypal entitled '...view your recent transactions'.

How do I opt-out of getting this email? There is no 'unsubscribe' option within the email itself, and I have gone through all my communications preferences in my account options, but there is no option that directly relates to this specific email.

Any ideas?

Thanks!

[kernowlass]

 There is no 'unsubscribe' option within the email itself, and

Yes there is, right at the very bottom of the email.

[SR_Penny]

I've reviewed all of the previously sent emails - there is no 'unsubscribe' option on, or at the bottom, of any of them.

[kernowlass]

Well they are all the same and there is on mine.

You need to go below the contact us etc to the grey area at the bottom and you should see this.

This email was sent to xxxxxxxxxxxxxxxxxxxxxx because your email preferences are set to receive "News from PayPal". Click here to unsubscribe.

[SR_Penny]

Not on mine, they don't, I'm afraid.

[PayPal_Dian]

Hi SR_Penny, 

Thank you for posting in our Community.

I would like to apologize for any emails that you received that you prefer not to receive. We do not want to spam our customers :). If you are not able to unsubscribe for these emails please contact our customer service team and they would be happy to help. They can adjust these settings for you manually so you can choose which emails you do want to receive and which ones not.

You can contact us on Twitter, Facebook, email  or phone. You can click 'Contact us' at the bottom of each page in order to contact us.

Dian

[sbr]

I've also received a "view your recent transaction" email with no unsubscribe option. This is not acceptable, as I have no wish to receive this spam.

[Temp20220228bt]

Paypal inform me you cannot opt out of these "monthly statement" emails. Adding marketing information like "Mothers' Day" makes it worse. I've complained as I do not need an email to check my monthly statement and never have in the many years I've had a PP account. It is just spam and should have an unsubscribe option.

[ScottV]

Bumping this because it's bloody annoying! I keep getting the same "View your recent transactions email" even when I haven't had a transaction for months!

There is no specific unsubscribe in the email, only a bit at the bottom saying:

> If you want to be informed about our updates and special offers, change your settings here.

And the link just goes to the "My Account" page. There is no option under the "Notifications" tab to turn off these emails, and I've alreayd unticked all the options that I can.

[PayPal_Jessica]

Hi ScottV,

Welcome to the forums.

I am sorry for the inconvenience that this has caused. Please contact us by email or phone from the Contact us option at the bottom of the PayPal page or via Facebook: https://www.facebook.com/PayPalUK/  Twitter: @AskPayPal and we'll be happy to help you with this.

Thanks,

Jessica