Cannot verify identity

zombie1387
Contributor
Contributor

I had 2paypal accounts, one personal and one business, my business account is fine, but my personal account was limited and i had to send documents to prove my identity, problem is my name was neil terry but its now back to my original name, ony problem is every peice of paperwork i have incuding my drivers licence has my original name on it, not neil terry.

 

so i cant verify myself accoring to paypal and because of this i cant add my bank account to my business account because it is already link to the account i cant get into, when i sent the documents i do have i received this email. 

 

I have reviewed your account and can confirm we have received your documentation. However, we cannot accept the document for the following reason(s):

o The name on your document does not match the name on your PayPal account. 

 

now im not sure what to do. i cant even get into the blocked account untill this is resolved.

 

any help or information would be appreciated.

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi zombie1387,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.

 

Thanks - Siobhan

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