Unable to pay usung Paypal on HTC smart phone?

stolly
Contributor
Contributor
Hi up until last week I have been able to log in & pay for eBay items using PayPal. Now I get a mag saying PayPal no longer support your device & a direction to go to the main PayPal site. Why is this happening please?
Login to Me Too
3 REPLIES 3

PayPal_paula
Moderator
Moderator

Hi stolly, 

 

Are you using the PayPal app on your phone ?. If so there may be an update for the app that you have not yet installed. May I suggest that you review to see if there are any updates pending for the app on your phone. If there is none waiting then I would advise that you delete the app and then re-install it to see if that helps. 

 

Please let me know how you get on.

Paula 

Login to Me Too

stolly
Contributor
Contributor
Hi Paula Thanks for your reply. I have uninstalled & then reinstalled eBay & it has resolved the issue.
Login to Me Too

PayPal_paula
Moderator
Moderator

Hi stolly, 

 

Thanks for the update and glad you got it resolved. 

 

Paula 

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.