Security Key texts not received on new phone - any advice?

[Jaxjol]

I had a phone which I changed for a new one with the samephone number.  Ever since I have changed my phone I have not been able to receive the security text and have to answer the security questions to get into my account.

Why can't I get the texts now?

Do I need to do something to get the texts on my new phone?

[C0deM0nkey]

So a month later and still no working Security key texts, and no information provided.

Absolutely appalling. 

[C0deM0nkey]

And here we are, 2 months on and still no comment? I've designed, implemented and rolled out SMS integration nationwide in less time than this.

[c-hri-s]

Any news on this?

[c-hri-s]

In fact scrap that, I've given up monitoring this thread and have just gone and tried it.

It works ...

Thanks for telling us.

[C0deM0nkey]

You sir are a gentleman and a scholar! As to Paypal support - words fail me!

[c-hri-s]

And .. it's broken again.

For me at least.

[jzap]

Yes , I know this is a very old thread but I would like to update this. I have a new LG V30 and I am not receiving security or verification text. I have talked to a customer service person and the only thing they can do is disable the security verification/2FA. I tried to re-register my number and it still did not work.