Shipping Email - Item paid by PayPal, but not mine!

[JimMatt88]

Hi all, 

just looking for advice/reassurance. I received an official looking email from a company saying my order with them had shipped. I did not order anything from this company, and it says I paid them £200 via PayPal. It also didn't have my full address, just my postcode.

I have looked and there is no record of any money coming out of my PayPal account, Nor from my bank account. I never received an email saying I had authorised a payment like I usually do, so it is safe to assume this was just a spam/phishing email? Should I forward it to the spoof@paypal address for heir records?

thanks!

[kernowlass]

@JimMatt88

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2