Scam Email/Hacked account

Kieves1
Contributor
Contributor

Hi All

 

I was wondering if someone might be able to help me.

 

I have just had my Nan on the phone in tears as she has received an email claiming to be from paypal saying there have been numerous suspicious transactions on her account lately and asking her to verify her card details.

She hasnt done anything on the email but she hast tried to log onto her paypal account so she can  check and it is saying that the account has been chosen under routine maintenance and needs to enter her full card details to proceed.

Needless to say that after the email she is terrified to eneter any details.

 

Can anyone advise on this to set her mind at rest.

 

Thanks

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2 REPLIES 2

minty1
Advisor
Advisor

Hi Kieves1

 

She must not enter any details, stay posted for more help on this

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minty1
Advisor
Advisor

She needs to contact paypal call us option asap meanwhile do not click on any links if you are sent any emails supposedly by paypal

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