Regarding emails

[annieb38]

i have recieved an email from paypal saying i have added £348 pounds to my paypal account from my bank account when i havent, is this a scam email!!

[minty1]

Hi annieb38

It could well be?

Does the email address you by your full name?

Does it ask you to click on any links?

Have you checked your paypal account and all is well?

Have you checked your bank account and all is well?

Always log in to your paypal by the official site

[annieb38]

Thanks minty for getting back to me i have checked my paypal account and bank account and theres nothing moved from my bank to my paypal account!!! It doesnt ask me to click on any links or anything!!! it only uses the 1st part of my email address not my name!!

[minty1]

Ok Paypal always address you by your full name

Clicking on any links is a clue its  fake /phishing attempt

Since all is well I would just delete it. or you can forward it to spoof@paypal.co.uk and delete it

There are plenty of examples of fake emails on here and what to look for if you enter fake emails in the search box

I think Paypal moderator Siobhan recently posted one

Welcome

[annieb38]

Spoiler

Spoiler

Okay dokay thanks again, this is the 1st time anything like this has happened!! I was confused by it all haha!! Where can i find the email that siobhan put on? I will forward it on too spoof and see what happens!!

[minty1]

Its ok it probably wont be your last!

Ive copied and pasted Paypal Moderator Siobhan's post for you below:

** Spoof / Phishing Emails - Tips on how to identify & stay protected **

on ‎Mar-28-2013 02:17 PM

Due to the increase in Phishing /Spoof Emails being reported to PayPal I thought I would post a few tips on this topic that might help.

You’ll know that an email is not from PayPal when:

• The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name.
• The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
• The email asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account
• The email includes a software update to install on your computer.

Here are some security tips to help you stay protected online:

• Even if a URL contains the word 'PayPal', it may not be a PayPal webpage.
• When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://www.paypal.com. The 's' in ‘https’ means the website is secure.
• Look for the 'lock' symbol that appears in the address bar. This symbol indicates that the site you are visiting is secure.

If you think you’ve received a phishing email, forward it to spoof@paypal.co.uk and then delete the fake email from your mailbox.

Hope this helps,

Siobhán 

[minty1]

Due to the increase in Phishing /Spoof Emails being reported to PayPal I thought I would post a few tips on this topic that might help.

You’ll know that an email is not from PayPal when:

• The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name.
• The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
• The email asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account
• The email includes a software update to install on your computer.

Here are some security tips to help you stay protected online:

• Even if a URL contains the word 'PayPal', it may not be a PayPal webpage.
• When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://www.paypal.com. The 's' in ‘https’ means the website is secure.
• Look for the 'lock' symbol that appears in the address bar. This symbol indicates that the site you are visiting is secure.

If you think you’ve received a phishing email, forward it to spoof@paypal.co.uk and then delete the fake email from your mailbox.

Hope this helps,

Siobhán 

[annieb38]

Thanks you so much this is all new to new haha!!!