Old phone number account verification
DHAMMSHAM
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Posted on
Mar-19-2018
12:55 PM
I can't sign in to my account because it wants to verify my phone number but the primary number on my account is my old number and I don't have access to it so I'm unable to sign in.
2 REPLIES 2
kernowlass
Esteemed Advisor
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Mar-19-2018
01:05 PM
Thats the importance of keeping your contact info up to date.
Your best option is to phone c.s. and see if they can help you regain access.
Advice is voluntary.
Kudos / Solution appreciated.
DHAMMSHAM
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Mar-19-2018
01:26 PM
I was on my account earlier and tried to change my primary number but it wouldn't let me remove or edit it all I could do was add a home number so I set my current phone number under the home number in settings
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