Not sure what's going on with my account or what to do

alexja41816
Contributor
Contributor

I'm not entirely sure what had happened with a lot of the purchases that were made on my account here within the past few months. I don't remember making really any of the purchases and not sure where they all came from. However, I have almost $3,000 balance on the paypal credit. I'm not sure what to do or where to begin at this point since it seems like there were over 50 transactions I don't recognize or remember. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@alexja41816

 

As your question is account specific your best bet is to contact customer services direct  >>

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".
In the UK its free from any landline phone.


OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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