How to bypass "One last security check" ?

[Andras76]

Hi there,

I have another Paypal account I want to access. Unfortunately I forgot both the password and the security questions. The registered phone number has also changed and unavailable anymore.

I can, however, receive e-mail for password reset. But when I type the reset code you sent me via email, the next popup asks for another method too! I can't bypass this window since as I mentioned I forgot the answers for the security questions and the phone number isn't available anymore.

Why isn't the email code enough to reset my password?

How can I access to my account then?

[kernowlass]

@Andras76

Suggest you ask customer services.

But you are only allowed 2 paypal accounts if one is personal and the other is business.

If you have 2 of the same type you risk your account being limited.

[Andras76]

Both account is personal I think. I badly need to access the other one, but how can I do it?

[kernowlass]

@Andras76

As i said you need to contact customer services BUT as you have 2 personal accounts you may find they limit one or both of them so be warned.........you may get lucky but you have broken paypal rules by having 2 unfortunately.

[Andras76]

Oh, I thought I can contact CS via this forum too.

I tried to find other way to contact them (I'm unable to call them on phone) but seems the options to reach them are quite limited. I also sent an email with this problem to the 'webform' email adress but received only an automatic response with an irrelevant login help sadly.

By the way, the 2 accounts aren't connected by any way, it's like I logged in to my friend's account. Different owner name, etc. I'm lucky to have this one since I'd be unable to ask here anything (as I can't log in to my main account).

So how can I contact CS outside of phone talk and the webform autoresponse mail address?

[kernowlass]

@Andras76

 Customer Service via Facebook or Twitter >>

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Andras76]

Thank you