Unfortunately no one here as access to user account details, all we can do is speculate. There can be various reasons, i.e, could be a system glitch, could be not having a verified account, etc. You can try some stuff on your own like deleting your web browser's cookies, temp files and history. Then close the browser, reopen it and retry. You can also try a different web browser or if possible, another computer. If you still have the same results, the next step would be to contact customer support for assistance.
