Ebay payment not showing in my paypal

[Happybunny02]

I sold 2 items on Ebay, one of the items sold on 9/14 then delivered 9/22. Ebay shows that it has been paid however, it isn't showing in my Paypal balance, not even as pending. I haven't made any purchases through Paypal either.  Not sure what is going on has anyone else have had this problem? Help! 

[kernowlass]

@Happybunny02

Is it showing in your transaction history list on paypal?

Did you get a paypal email to say the buyer paid?

[Happybunny02]

No transaction history and no paypal email. Only an Ebay email saying the buyer paid. 

[kernowlass]

@Happybunny02

ok then you need to do this   >>>>>>>>>>>>>

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

[Happybunny02]

Oh no, looks like I typed in the wrong email address, an old email address is in there. What would you suggest I do now?  

[kernowlass · Accepted solution]

@Happybunny02

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.
If you can add and verify it then the payments should come through.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your correct email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

Completed.

If its completed then come back for more advice.

Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.

[Happybunny02]

Thanks so much! Figured it out 

[windypockets1]

Hi I had the same problem and your information was great!  I followed your steps and  I did have a mistyped email address.  Now that I have it all corrected, the email account verified, my payments shoud come through  correct?.  How long does it take?

[windypockets1]

Ok, I was to fast to ask when I will receive the payment after making the changes to the email.  I just received the payment for 2 of the 3 items  Took about 10 minutes....really fast!  Thanks!

[tesstray]

Hi! I am having the same problem but it's not my email. The buyer used my correct email for paypal and I have an extra one on paypal just incase. It still isn't showing me any payments are pending in paypal but on ebay it says she paid already. Please help!