guest purchase on ebay

jessicamelly
New Community Member

how to I check my case ID status if i purchased as a guest on ebay? it requires me to log in but i cant log in if i dont have a paypal since i purchased as a guest...but i need to check the status of my claim. Is the only way to check my status is to call? that makes no sense?!

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2 REPLIES 2

minty1
Advisor
Advisor

Hi jessicamelly

 

Since u have no ppal calling is the only way to find out 

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kernowlass
Esteemed Advisor
Esteemed Advisor

Once escalated to a claim PayPal will email you if after 10 days your seller has not provided a tracking number to prove you got the item OR once decided in your favour that the item was misdescribed.

 

so you should not need to contact them directly. 


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