billing address

hvost
Contributor
Contributor

Hi, I have changed my billing address for my card on PP account today to the correct one and now i can not proceed with the payment for my order on ebay. Is there any chance to check my account and let me know the reason?  Here is the notification that i got: We can't process your payment. Please select a different payment method or check your payment details including your billing address. 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@hvost

 

Ask customer services.


Advice is voluntary.
Kudos / Solution appreciated.
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sandypurins
Advisor
Advisor

@hvost

 

It sounds like you need to also update your eBay address. Go to your "My eBay" page and click on the "Addresses" option from the drop-down "Account" tab.

 

-Sandy

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