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underaged

Contributor

underaged

im under the age of 18, id like to cancel my account and wait to re open one till im 18. i have a balance of about 100$ but its frozen. i need to show a bunch of documents. what do i do?

6 REPLIES
Contributor

Re: underaged

Are you not able to provide the documents they're requesting for some reason? Did you lie when you created the account and say you were 18?

Contributor

Re: underaged

i didnt even see something about age, it was porably in terms and aggreements, i could get forms of identity but it wouldnt show as over 18.

Contributor

Re: underaged

Well per paypal - "Under age 18you need your parents assistance. Note, this not PayPal just being mean. When you open a PayPal account, you are agreeing to a binding legal contract. Before an individual can enter into a binding legal agreement known as a contract, he or she must meet the legal contract age." So maybe your parents can help you out? Why is your money frozen exactly?

Contributor

Re: underaged

i think because i dont have enough information, just how can i grt my 100$ into my parents account so i can cancel my account and keep my 100$

Highlighted
Contributor

Re: underaged

You are most likely going to have to have your parents contact PayPal so they will unfreeze the money and send it to them. Sucks I know!

Moderator

Re: underaged

Hi @cjenn2004,

 

I'm sorry to hear about the account limitation! I wanted to jump in to save some effort on the part of your parents. Since they're not the account holder listed on the account, they won't be able to influence the outcome of the limitation. It's not necessary for them to call.

 

If you contact PayPal and let them know that you are not 18, they can help you with the next steps and let you know what to expect regarding the disbursement of the funds on the account. You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

 

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