I cannot change my primary email on my Student Account.

[mevelyn]

I messaged PayPal Customer Support about this problem and their response was unhelpful, so I'm hoping that somebody here might be able to help me out.

Here are the details:
I have a Student Account.
I am trying to change my primary email.
According to PayPal Customer Support, the first steps I need to take to add my new email are, "Log in to the Student PayPal account. Click Account profile. Click Change. Click Add. [...]"
This is what happens when I try to follow the steps:

1. "Log in to the Student PayPal account." This works.
2. "Click Account profile." This works.
3. "Click Change." This works, and brings me to a screen that looks like this. (link)
4. "Click Add." I can't do this, as shown in the screenshot linked above. The page has no "Add" button on it.

Any help or advice would be appreciated. Thank you!

[DPCreations]

You might need approval from your parents' account.

[mevelyn]

I was finally able to access my parents' account to check. From their account, when my Student Account is pulled up, where the "Change" button should be on the "Account profile" tab, it just says "Only *my name* can change the email address."

Thanks for the idea, though! Do you know of anything else I could try?

[mevelyn · Accepted solution]

Just in case anyone else is having this problem, I finally fixed it by calling Customer Support so that an employee could manually change my email. Apparently what happened to me is a known issue and at this point there is really no way to fix it without calling.