I don't know what's wrong with the staff at the compliance verification team either. When I set up my account, by mistake I added the company name instead of my personal name. My account has been limited since 19th of January and since then, I have been uploading requested documents on a frequent basis but constantly receiving a copy and paste reply requesting the exact same documents I have already sent!!! I have requested SEVERAL times to speak to a human being - why is this so difficult? Why no staff actually reads the emails or the documents sent on the forms? Why a copy and paste all the time?? I uploaded photo ids, bank statements, proof of address, directors details, etc SEVERAL TIMES. They took over 2 months to review and finally approve all the documents, but they didn't lift the "add funds" limitation nor even changed the personal name onto my account from the business name to my name when I log in. What's wrong with PayPal? Do I need to cancel my account? This is SO FRUSTRATING! I have written SEVERAL emails to every point of contact and always I get the same copy and paste response- no one bothers to actually read my email and respond it as a human being. I wrote to the compliance email and their usual copy and paste reply was: Thank you for responding to our requests to further verify your information. ------------------------------------------------------------------------------------------------- We've updated your account information ------------------------------------------------------------------------------------------------- We've reviewed your name change request and updated your PayPal account with your new name. ------------------------------------------------------------------------------------------------- We've updated your business information ------------------------------------------------------------------------------------------------- To allow us to meet our regulatory requirements we've updated your business information as shown on the Companies House website/documents. If the name or business name on your bank(s)/card(s) matches the name on your PayPal account, you won't need to do anything else. However, if the names don't match, you may not be able to transfer money between your PayPal account and your bank(s)/card(s) until you remove and re-add your bank(s)/card(s). As we can't lift the receiving limit on your PayPal account until all requirements have been met, please complete any outstanding steps mentioned so that we can review your account further. Directors ___________ Please update/ complete the information in the Director Information Section. - Please update the full residential address of Director Malcolm Macdonald To provide business information please follow the set of instructions below: 1. Go to
www.paypal.com/uk and log in to your account. 2. Click the Profile icon at the top of the page, then select 'Profile and Settings' from the drop-down menu. 3. In the 'Business information' section, click 'Update'. 4. Click the 'Edit' button and enter the requested information. 5. Add or update the information. 6. Click 'Save' to finish the process. Once you've completed these steps and provided any additional information we may need, your case will be reviewed by one of our Account Specialists. We'll send you an email with the outcome of the review. If you can't complete these steps, click 'Contact' at the bottom of any PayPal page to get more information or to contact Customer Service. We appreciate your business and thank you for your patience and cooperation. Yours sincerely, Afifah PayPal CAN ANYBODY PLEASE SIMPLY READ ANY OF THE EMAILS AND DOCUMENTS ALREADY SENT AND CHANGE THE NAME AS REQUESTED???
