Paypal was created BECAUSE of and FOR the internet so why is it IMPOSSIBLE to get any support from Paypal's "CUSTOMER DISSERVICE" Department through the internet?? I've heard that Paypal Customer Disservice team members at least make attempts to assist Telephone callers. so it MUST BE FEASIBLE to hope Paypal has at least SOME STAFF that are capable of actually helping customers & resolving issues. I just can't figure out if they were never trained to handle INTERNET requests . . . . . .. or if some helpful programmer automated the whole webform email system without telling anyone and the CS reps are really naive enough to think they never get requests through the website internet because ALL PAYPAL CUSTOMERS ARE HAPPY HAPPY JOY JOY?????????????????
When a customer attempts to "Contact Customer Service" through Paypal's website, one of the options given is "Email Us" (which of course is NOT email at all or you'd be able to copy yourself & others as a record of the contact attempt -- it's really just a simple webform submission that apparently goes straight to the PAYPAL JUNK PILE).
I've been submitting those webforms begging for help with the SAME issue at least 4 times a week EVERY week since January 5, 2018. It's now February 22, 2018 and I have YET to get the issue resolved (or even addressed really)! Over the past 7 weeks I've practically spent more time contacting Paypal than I spent servicing my own eBay customers. Admittedly though by now the webforms I submit are filled with furious ranting, raving , & venting at Paypal like a deranged Psycho (it's not like anyone is ever going to read them anyway - so no biggie).
Here's the synopsis of my results in choosing to contact Paypal CUSTOMER DISSERVICE using "Email Us":
- 4 of every 5 webform submissions were never acknowledged at all.
- 1 of every 5 webform submissions received an automated email response that only referenced a random assigned "KMM" number (with no information from my submitted webform "email" message that would let me know which of my webform contacts it was addressing) and was simply filled with the same Self-Service Help information about the general topic area that's available on the Paypal website. I immediately discarded these email responses after a quick scan of the USELESS information in them. So I didn't notice until the 3rd time I got an automated response that BURIED as discreetly as possible (in a small normal weight font) within the body of the message was a comment like "if the information provided here did not resolve your issue, please reply to this email for further assistance".
- OH, BOY! I immediately replied to every automated response I got (still only 1 of every 5 of my "Email Us" contacts). Sadly though, all but 1 of my replies were ALSO IGNORED.
I will admit that ONE of my screaming tirades did actually get the attention of a human being at Paypal who did FINALLY change the status on a dispute case in the Resolution Center from "Under Review" to "Awaing Buyer's Response" on February 1, 2018. And for a few moments I let myself HOPE that the end was in sight -- until the buyer contacted me wihin the hour to say she had made several attempts to respond so we could finally close the dispute ... only to get an error message each time she tried which prevented her from being able to respond. So I didn't even get a whole day off of trying to get the attention of an INTERNET based company's INTERNET IGNORING CUSTOMER DISSERVICE DEPARTMENT. February 1 to today has so far simply been a repeat of my very long and FRUSTRATING January -- going as PSYCHO as possible until somebody at Paypal finally notices. I'm hoping to get this resolved by JUNE or JULY at this point!
