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Can't get pass entering password

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Can't get pass entering password

Trying to order and pay for a 12 month membership.  There's enough money in the wallet.  Enter the correct password - don't get password error, but each time press continue it keeps going back go to the start for me to enter my password.  Have turned PS4 off and on again, tried again, still won't go past asking for the password.  Please help.