Blocking International Payments with a Business Account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The following 2 settings under Profile Profile and Settings > My Profile > My Selling Tools > Block Payments are missing.
Block payments from users who:
Have non-U.S. PayPal accounts
Block Non-USA shipping addresses
This is on a 10 year old business account and I have other PayPal business accounts where the settings are present.
Anyone know why? I'm receiving international orders which I want to block.
I've called support twice in the past, the first rep said those setting would be back the next time I logged in. That was a few weeks ago.
The second rep said it could have been that I had an old Premier account that was converted to a business account.
I'm waiting for support to call me back again as I post this but need a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried the Merchant Support Community (just another option for possible help) - there are PayPal Techs there who may be able to help. PayPal also has a twitter page which is managed by PayPal Employees.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Snow-Cat,
Sorry I didn't get back to you with an update.
On my last post I said I was waiting for CS to call me back, while they did but we got disconnected.
So when I called back I took your advice and asked for Merchant Services. (thank you)
The tech could not find any reason why and tried a few things to no avail, in the end she disabled "Block Non-USA Addresses" manually. While it was a fix, it did prevent me from creating international payment invoices but I could do those with my other PP business account, so it was not a total loss.
However, I recently I discovered those settings under reports just yesterday.
Reports > Checkout (You need to scroll down to where it says PayPal Recommendations)
You can enable/disable
International shipping address
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for sharing what you found out - much appreciated - will have to check out what you discovered.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well another Canadian order came though even though the setting below is off.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
update:
Called Merchant Services. Sent them a of screen shot and source code.
It looks like the on is really off and the verbiage needs to be changed.
Accept payments with a shipping address outside your country
should be:
Block payments with a shipping address outside your country
This is only for the settings under Reports > Checkout
If you still have them under My Profile > My Selling Tools > Block Payments they're correct.
Note: Not all accounts have had the settings moved from My Selling Tools to Reports > Checkout
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I want to open a second account. in Access and security
- Monthly donations - Skipped Payment in About My Account
- 1099K/ Amount of fees collected by PayPal for tax purposes in About Payments
- Making a payment TO a bank account when recipient does not have a PayPal account. Is this possible? in About Payments
- How to show on tax form that gross amount showing... in About Payments