9 digit zip code error

[gwynnegambit]

how to fix a 9 digit zip code when it shows correctly in settings as 5 digits? the 9 digit gets rejected when I purchase online

[PayPal_Leslie]

Hi gwynnegambit, 

This is something we would need to take a closer look at so please reach out to us through one of our customer service channels so we can help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal.

Thanks for reaching out to us here, and welcome to the community!

-Leslie

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[Sjo4590]

I just called the customer service number & the representative was also unable to update the P.O. Box with the 9 digit zip code