ebay item sold, paid now he wants refund

[brian102]

Ok ive been selling  a few phones on ebay. ive had a couple where a user who has very little feedback if any has bid on the item won it, went through and paid for it and now asks for a refund. If you have paid for an item why would you want a refund? why are people doing this?

[minty1]

Hi brian102

You dont need sellers like this block them on your blocked bidders list and refund them because if you dont they could tell lies and open a case for some reason and you may be left out of pocket and your reputation ruined.

You can also set your preferences for sellers with low feedback etc(Account>site preferences>buyers requirements)

[brian102]

ok thats what im worried about i see all these people shipping items then losing their money it makes me nervous its 200 bucks. it says he wrote and e check. but then 2 minutes after he sent payment he sent me an email saying he has wrong card on file can i cancel this?

[minty1]

Does the echeque show in your account?

[brian102]

shows this: Pending Until Jan 9, 2013

and no money in my account from it.

[minty1]

Go to Account Overview > History > Find the relevant payment > Details > Cancel Paymentunder ‘Cancel this eCheque payment’ > Review the information and include a message to buyer > Cancel Payment.

Then block him

[brian102]

how do you block the person? thanks! i cancelled the transaction

[minty1 · Accepted solution]

Good work, now go to my Ebay> account> site preferences> buyers requirements then follow the instructions.

All the best

[brian102]

got it thank you very much!!