Why have my 2 resolution center claims disappeared?

organonfire
Contributor
Contributor

Hello, I've had to file a couple of disputes in the resolution center unfortunately due to item being SNAD. 

Today, though, I wanted to check the status of the two claims since one of the sellers messaged me and told me he would be refunding my money but the two claims have completely disappeared from my main PayPal page (you know - the notification out towards the right hand side of the default PayPal page) 

I also tried to directly access the resolution center but I keep getting an error message as follows:
  

(Sorry — your last action could not be completed
 If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.)

So, I've cleared out my cookeies, deleted my browsing history and have cleaned out my Windows Cache.

I'm not sure what to do and i really need to check the status of my 2 disputes.

Thanks everyone 

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7 REPLIES 7

Zorith
Contributor
Contributor

I have the same issue.

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organonfire
Contributor
Contributor

I'm curious. How long have you had this problem?

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Zorith
Contributor
Contributor

No idea - was just looking now considering i reopened my case for fraud and paypal was investigating - I would call up but rather not wait 30 - 50 mins..

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organonfire
Contributor
Contributor

If you get it figured out, please post back and let me know how it turned out. thanx 😃

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organonfire
Contributor
Contributor

Well, now I'm able to access the resolution center but all of my disputes have dissappeared.  I can't even access my closed disputes because it says there is no history.


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Zorith
Contributor
Contributor

I have the same issue as well... 

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organonfire
Contributor
Contributor

Checked it this morning and all is as it should be. Everything is now fully accessable and my disputes have reappeared. 
 
I dunno, maybe it was a glitch or something.

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