Paypal says it can't accept my credit card say has them on record

Success1919
Contributor
Contributor

how to solve this situation? just signed up and it says I can't use my cc or savings account cause they are in the system - but they are not - I have had the card and account for 25 years so no one else has ever had them. How do I solve this situation? Paypal won't accept my cc card or savings account - says they are in system - but they are not and never have been.

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1 REPLY 1

Misty11
Advisor
Advisor

Hello Success1919 and Welcome to the Community Robot wink.


I am sorry this is happening to you!

The best way to handle this situation is to call PayPal directly to speak to an agent. They will be able to look up your credit card and savings account number to see if they can locate any information within the PayPal system to help you get this resolved. Please refer to this post to contact PayPal directly.

 

I hope this helps and you are able to get this taken care of.

 

~Misty

 

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