Paypal Keeps Sending Me "Logs" That I Do Not Want

immortals
New Community Member

I periodically receive log files sent automatically from my Paypal account that I do not want. I've logged in and gone into Settings > Notifications to try to disable them, but cannot find the place to do that. I also tried to contact support but the menu sections have nothing that seems appropriate to this issue, so when I sent my message to support I got no reply.

 

Help!

 

The subject line of the emails is "Log Available for Download" and the email body looks like this:

 

Hello X,

The log you requested is ready to be downloaded.

Date range:  Jan 11, 2016 to Jan 25, 2016
File type:  Comma Delimited - Balance Affecting Payments

 

How can I turn these off? Thanks in advance for any help!

Login to Me Too
2 REPLIES 2

gedeyenite
New Community Member

Hello.  Did you figure out how to resolve this?  I have the same situation.

Login to Me Too

LisaSz09
New Community Member

I have the same issue- has anyone figured ths out???

 

It is annoying- I dont mind once a month but i get them every other day!

 

Thanks in advance for any assistance you can provide.  

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.