Hello, about a week ago, I had purchased some contacts from an online seller through paypal. Unfortunately, I realized too late that these particular contacts won't work with my eyes and so, I contacted the seller to request for an exchange as it said on their return policy that I was eligible to do. However, it's been a week, and no response from the seller, and I've since then sent multiple emails detailing my situation. Still, no response. It may seem like that they still have enough time to respond, but the problem is, they have a two-week limitation on their return policy, which means, if I don't return the unopened contacts back within those two weeks, I'm no longer eligible for an exchange, or refund. I fear that they are trying to scam me by forcing me to wait out those two weeks, just so they can use their own policy to refuse me. All I wanted was an exchange, but now, since I don't feel valued as a customer, I want a refund. The contacts are still in its original packaging and ready to be sent back at anytime. I just need for someone to communicate with me, and that's not happening. So what do I do? Paypal's dispute options doesn't exactly fit my situation.
