Payment missing

Terencehailey
New Community Member
I got a confirmation email that said i have $400 on hold until i get the tracking number of item i just want to know if its safe to ship it and will i get my money.
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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Terencehailey,

 

I'm sorry to hear that you received an email that caused confusion. I'll be happy to clarify.

 

If there is no transaction in your account activity, then the email that you received is likely a fake. If the payment had been received with delayed funds availability, there would still be a record of that payment in your account.

 

I hope this helps!

 

Olivia

 

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