"Chargeback" is getting ridiculous. I have a website that provides services in the form of memberships. If a user decides to get a membership, she goes to Paypal to make a payment herself and comes back to my site. There is no authorized payment of any kind in the process. But I have got two cases that a user filed "unauthorized payment" after they used the services. Paypal told me that their credit card issuer decided to make the case on user's favor, and their payments are reversed. And I paid $20 fee. How can I understand this? Can someone purchse something in a store with their credit card and claim to their issuer after that she did not do the purchase and get money back? Where does the rule stands? The line between "stealing" and "purchsing" is gone!
