Dispute Question

bettilinna123
New Community Member

I opened a dispute about a transaction I made and when I received the merchandise it was damaged and the box was torn and crushed and damaged so badly, it damaged the product inside, seeing this through the tears and openings, I refuse the shipment and it was sent back to the seller, now they want a response back from me and every time I try and click the response button it brings me to this page:

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I keep getting this response when I write them at the email they provide, it's no help to me at all they will not answer my question and I sent them pictures of the damaged product too. with no response.

 

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1 REPLY 1

Whac-A-Mole
Frequent Advisor
Frequent Advisor

why not use their email outside Paypal?

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