Seller sent item that doesn't fit, doesn't respond

DonButler
Contributor
Contributor

I ordered an electronic item from DX.com on the 2nd of december, but it doesn't work theway it is supposed to and doesn't fit the way it should. I haven't been able to get any response from them at all.

So, I went to the PayPal site and tried to set up a dispute, but I can't make that work, either.

So I called and got a code to open a dispute, but there are no links to make it go. The automatic telephone tutorial tell me to open my account and click on a link, but it's not there.

It then said if its not there it would be another link on the other side of the page.

That isn't there, either. 

I went through all these steps several times and it just doesn't work.

I don't know why I can't do this, but I've come to the conclusion that it isn't going to happen and I will just have to throw in the towel.

I have learned a few lessons, though.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@DonButler 

 

Pretty easy to open a dispute, go and click on "resolve a problem in the resolution centre" lower left of your paypal summary page.


Advice is voluntary.
Kudos / Solution appreciated.
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DonButler
Contributor
Contributor

When I go to open a dispute the option I have a problem with an item I purchased is greyed out and I can't select it.

 

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