Reader dead

Bruno2656
Contributor
Contributor

Just got home in taxi and went to shut down and close app. Card reader dead to the world. Won't even wake up when I plug in charger. Should I look for a reset button ?

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

Did you use the blue button to turn it off or on?

 

There is a reset option, but I forget what it was.  You could do a search here or even a Google search for help.  You could also phone PayPal customer service and talk to a PayPal Here specialist.

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Bruno2656
Contributor
Contributor

Cheers. I wonder if the reset is in the little hole beside the power button. I'll have to try customer service. 

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DPCreations
Frequent Advisor
Frequent Advisor

I found this information with a Google search which took me back to this PayPal forum:

 

  1.  Locate the small opening next to the power button on the Chip & PIN card reader.
  2.  Insert a pin into this opening and hold it until you see the green triangle flash 8 times and one asterisk sign lit up. This indicates that the device has undergone a factory reset.
  3.  Once the Bluetooth light starts blinking, pair the card reader to your smartphone or iPad and open the PayPal Here app.
  4.  Complete any initialisation or updates if the App prompts you to. We recommend that you complete this step using a WiFi connection and with the card reader connected to a power source.
  5.  Once the card reader has been initialised and the software update has been completed (if needed), the card reader is ready to be used for payments.

I

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