"Return to Merchant" after buyer authenticates

[sandyctpl]

Hi,

I'm just setting up a custom shopping cart for my website.

I'm using the standard HTML form code which is submitted to https://www.paypal.com/cgi-bin/webscr

In sandbox mode, its all working well.

When going live, I've changed the paypal email address & url to the above.

When making the purchase, the buyer is taken to paypal. After authentication, I see a page with a bug button which says "Return to Merchant" and nothing else. There is no other message or error. What is the issue and how do I fix this?

Thanks for the help!

[PayPal_Dustin]

Hi @sandyctpl,

Technical issues like this can be frustrating and I apologize. I recommend checking the Merchant Technical Support page for the solution, or if you need to open a ticket for the issue.

- Dustin

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.