Xbox store - Paypal credit issue

xwarrenusmc13x
New Community Member

My preferred method of paypal payment is by paypal credit. My paypal is connected to my xbox account and tonight I purchased two in game items of $99.99 each plus tax. This was not taken from my paypal credit but from my bank account, if this goes through I will not be able to pay all my bills this month. When checking out of the xbox store it doesn't ask you if you want to use your bank account on file with paypal or paypal credit, but since my preferred payment on the paypal site is by paypal credit shouldn't it have taken the two payments through my paypal credit account instead? And if not, is there anyway to correct this so that I can fulfill all my bills this month? Also, contacted microsoft and they said I'll either have to speak with paypal or my bank for this matter, there isn't anything they could possible do. Thanks for any help I receive, I appreciate it. 

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1 REPLY 1

hellsingxiii
Contributor
Contributor

I am having a similar issue.  I have both PayPal Credit and PayPal Smart Connect (both forms of credit that PayPal offers). I set PayPal Credit as my default payment option for online purchases that accepts PayPal payments.  Whenever I purchase something online, my PayPal Smart Connect gets charged for my purchases, instead of PayPal Credit.  PayPal needs to fix this issue.  For now, my only solution is to open a case in the Resolution Center to get a refund back for my purchases.  This has happened three times.  I do hope they fix this problem.

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