Positive balance but still being billed

Daicha
New Community Member

My account shows a positive balance. It has been decreasing over several months with purchases and a monthly subscription. Despite this I am still being billed to my bank account!

What am i missing here?

 

Also, it seems impossible to open a dialogue with paypal. Endless circle to FAQs

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Daicha,

 

I'm sorry to hear that the funding method you would prefer is not being used for your payments. Are the charges utilizing your bank from a subscription, or are they from purchases made through a checkout? Your preferred payment method may be at odds with the payments associated with subscriptions. You can check the details of any subscriptions by following these steps, and change them there. 

 

I hope this helps!

 

Olivia

 

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