Hey tbrown224,
I'm sorry to hear you didn't receive your funds. Are these funds you see pending on your account that haven't cleared to your balance? If so, and you've met the criteria to have them released, you'll need to contact us to see what options we have. If this is a payment you were expecting from someone specific but hasn't shown up yet, you'll want to reach out to them directly to see if they sent the payment and what status it's in.
- Ashley M
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